What questions should I ask a contractor's references?

When calling a contractor's references in Ottawa, ask specific questions that reveal how they handle the regulatory requirements and work quality that matter most in our market.

Start with the basics but dig deeper than just "were you satisfied." Ask about their experience with permit processes - did the contractor handle all City of Ottawa permits properly, or did issues arise during inspections? In Ottawa, contractors who cut corners on permits often create headaches that surface during ESA or building inspections.

Ask about timeline reliability since Ottawa's seasonal construction window is limited. Did the contractor show up when promised, especially during busy spring/summer months? How did they handle weather delays or permit approval delays from the City? Ottawa homeowners know that good contractors plan around our climate and the City's permit processing times.

Probe about change orders and pricing transparency. This is where many Ottawa homeowners get burned. Ask: "Did the final cost match the original quote? If there were changes, how were they communicated and priced?" A reference might reveal if the contractor used tactics like low-balling the initial quote then hitting them with expensive "surprises."

Ask about licensing and insurance compliance. Did they verify the contractor's ESA license for electrical work? Was WSIB clearance provided upfront? Many Ottawa homeowners don't realize they can be held liable if an unlicensed worker gets injured on their property.

Get specific about work quality and follow-up. Ask to see photos if possible, or if you can drive by the completed project. How did the contractor handle any warranty issues that arose? Ottawa's freeze-thaw cycles can reveal poor workmanship within the first year.

Ask about cleanliness and site management - crucial in Ottawa's tight neighborhoods. Did they protect landscaping? Clean up daily? Respect neighbors regarding noise and parking? These details matter more in established Ottawa communities like the Glebe or Westboro.

Don't just ask "would you hire them again" - ask WHY. The reasoning reveals much more than a simple yes/no. A reference might say "yes, but I'd negotiate the timeline differently" or "yes, but make sure you get everything in writing."

Red flag responses to watch for: Hesitation when discussing permits, vague answers about timeline or pricing, or reluctance to show you the completed work. If a reference seems coached or gives only generic positive responses, that's concerning.

Contact multiple references and try to speak with recent clients (within the last year). Ask if you can contact them again if questions arise during your project. Legitimate contractors maintain good relationships with past clients.

For additional protection, verify any claims references make by checking the contractor's ESA license status at esasafe.com and confirming their WSIB clearance certificate is current. References are valuable, but independent verification of credentials through official Ontario channels gives you complete confidence before signing any contract.