What questions should I ask a contractor's references?

When calling a contractor's references in Ottawa, ask specific questions that reveal their work quality, reliability, and professionalism - not just "were you satisfied?"

Start by verifying the reference is legitimate. Ask for the homeowner's full name, address, and when the work was completed. Real references won't hesitate to provide details, while fake ones often give vague responses or seem rehearsed.

Essential Questions for References

Ask about project management and timeline performance: "Did they start when promised and finish on schedule? How did they handle any delays or unexpected issues?" Ottawa contractors deal with weather delays and permit processing times, so you want someone who communicates proactively about changes.

Dig into work quality and attention to detail: "Are you happy with the quality six months later? Any issues that needed fixing? Would you hire them again for another project?" Ask to see photos if possible, or if it's a neighbor, request to see the work in person.

Inquire about permit and inspection handling: "Did they pull all required permits? Were there any issues with City of Ottawa inspections? Did they handle the ESA electrical inspection properly?" This reveals whether they know Ottawa's building processes and follow proper procedures.

Red Flags to Watch For

Be concerned if references seem surprised by your call, can't remember specific details about their project, or give overly glowing reviews without mentioning any challenges. Real projects always have some bumps - honest references will mention how the contractor handled them.

Ask about payment and change orders: "Did they stick to the quoted price? How did they handle extra work or changes? Were their invoices clear and detailed?" This reveals their business practices and whether they surprise clients with unexpected costs.

Communication and Professionalism Questions

Find out about daily operations: "Were they clean and respectful of your property? Did they show up consistently? How was their communication throughout the project?" Ask if they would feel comfortable having the contractor in their home again.

Request information about subcontractors and suppliers: "Did their subs seem professional and skilled? Any issues with material deliveries or quality?" This shows how well they manage their team and supply chain.

Verification Steps

Always ask for recent references - within the last 12-18 months. Older references may not reflect current work quality or business practices. Request at least three references, and if they can only provide one or two, that's a red flag.

Consider asking the reference: "Do you know other customers of this contractor I could speak with?" Good contractors often work in the same neighborhoods, and satisfied customers usually know others who've used them.

For major projects over $20,000, ask references about insurance claims or warranty issues: "Did anything need to be fixed under warranty? How responsive were they to callbacks?" This reveals their long-term commitment to their work.

Remember, legitimate contractors in Ottawa should readily provide references and encourage you to call them. If a contractor hesitates, makes excuses, or provides only written testimonials, consider it a warning sign and continue your search through our verified contractor directory.