Is there a contractor licensing board I can complain to in Ontario?

In Ontario, there is no single contractor licensing board, but you have several regulatory bodies and consumer protection agencies where you can file complaints depending on the type of work and issue.

For electrical contractors in Ottawa and across Ontario, the Electrical Safety Authority (ESA) handles complaints about Licensed Electrical Contractors (LECs). If an electrical contractor performed unsafe work, violated codes, or operated without proper licensing, you can file a complaint at esasafe.com or call 1-877-372-7233. The ESA has enforcement powers and can investigate, fine, or suspend electrical contractors.

For gas fitting and HVAC work, the Technical Standards and Safety Authority (TSSA) oversees certified technicians. Complaints about unsafe gas work or improperly certified technicians can be filed at tssa.org or by calling 1-877-682-8772.

Consumer Protection Ontario handles broader contractor complaints including fraud, misleading advertising, and contract disputes. You can file complaints online at ontario.ca/consumer or call 1-800-889-9768. They investigate unfair business practices and can take enforcement action.

For construction lien issues or payment disputes, contact the Ministry of Government and Consumer Services. If your contractor isn't paying subcontractors or suppliers, this affects your property through potential liens.

Better Business Bureau (BBB) serving Ottawa accepts complaints and mediates disputes, though they have no regulatory power. Many Ottawa contractors care about their BBB rating.

The City of Ottawa Building Code Services (613-580-2424) can investigate complaints about work done without required permits or code violations. They can issue stop-work orders and require corrections.

What to include in your complaint: Document everything - contracts, photos, correspondence, payment records, and permit numbers. Be specific about safety concerns, code violations, or fraudulent practices rather than just quality disputes.

WSIB also accepts complaints if contractors are operating without proper workplace safety insurance, which is required for most construction work in Ontario.

For the most effective resolution, file with the specific regulatory body that oversees your contractor's trade, then follow up with Consumer Protection Ontario for broader business practice issues.