What questions should I ask a contractor before hiring them for my kitchen remodel?

When hiring a contractor for your kitchen remodel in Ottawa, focus on questions that verify their legitimacy, experience, and ability to handle your project properly within Ontario's regulatory framework.

Start with licensing and insurance verification. Ask for their WSIB clearance certificate number and verify it's current at wsib.ca/clearances. Request their general liability insurance certificate (minimum $2 million coverage) and confirm it covers kitchen renovations. If electrical or gas work is involved, verify they're working with properly licensed ESA electricians and TSSA-certified gas technicians.

For Ottawa-specific permits, ask them to walk you through exactly what permits your kitchen renovation will require. Most kitchen remodels need building permits from the City of Ottawa if you're moving walls, changing plumbing locations, or doing electrical upgrades. Ask who pulls the permits (it should be them, not you), what the timeline is (typically 15-25 business days for kitchen permits in Ottawa), and what the estimated permit costs are ($200-800+ depending on scope).

Get detailed information about their experience with similar projects. Ask for references from at least three recent kitchen renovations in Ottawa, preferably in your area (whether that's Kanata, Orleans, Barrhaven, or central Ottawa). Request to see photos of completed work and, if possible, visit a recent project. Ask how many kitchen renovations they complete annually and how long they've been working in the Ottawa market.

Discuss project timeline and logistics thoroughly. Ask for a detailed schedule showing each phase of work, from demolition through final inspection. Find out how they handle delays, change orders, and cost overruns. Ask about their policy for cleanup, dust protection, and whether you'll have access to water and cooking facilities during the renovation.

Address the financial structure carefully. Request a detailed written estimate breaking down materials, labor, permits, and any subcontractor costs. Ask about their payment schedule - legitimate contractors typically request minimal money upfront (10-15%) with payments tied to completion milestones. Verify they understand Ontario's Construction Lien Act requirements, including the mandatory 10% holdback for 60 days after substantial completion.

Ask about warranty coverage for both their workmanship and materials. Find out how they handle callbacks and what their process is for addressing issues that arise after completion. Request details about manufacturer warranties on appliances, cabinets, and other components.

Discuss communication expectations. Ask how often they'll provide updates, their preferred communication method, and who your main point of contact will be. Find out how they handle change requests and ensure all changes are documented in writing with cost implications clearly stated.

Finally, ask about their subcontractors. Find out which trades they subcontract (typically electrical, plumbing, possibly tile work) and verify these subs are also properly licensed and insured. Ask if the same crew will be working on your project throughout or if different teams rotate in.

Red flags to watch for include contractors who demand large upfront payments, can't provide local references, seem unfamiliar with Ottawa permit requirements, or pressure you to sign immediately. Always verify their information independently through the City of Ottawa Building Code Services (613-580-2424) and relevant licensing bodies.

For expert guidance on kitchen renovation planning and design, check out the resources at Justyn Rook Contracting, and use our contractor directory to find verified professionals in the Ottawa area.