What does a workmanship warranty cover?

In Ottawa, a workmanship warranty covers defects in the contractor's installation, craftsmanship, and labor - but understanding exactly what's included can save you thousands in disputes.

A workmanship warranty specifically covers problems that arise from poor installation or faulty craftsmanship by your contractor. This includes issues like crooked tile work, improperly installed plumbing that leaks, electrical connections that fail, or drywall that cracks due to poor finishing. It does NOT cover normal wear and tear, damage from misuse, or failure of the materials themselves (those should be covered by manufacturer warranties).

In Ontario, contractors are required to remedy defects in their workmanship, but the specific terms should be clearly outlined in your contract. Most reputable Ottawa contractors offer 1-2 years on workmanship, though some premium contractors may offer longer periods. The warranty period typically starts from the date of project completion or final payment.

What you need to watch for in Ottawa contracts is the difference between workmanship warranty and material warranty. Your contractor might install a toilet that fails after 6 months - if it's a manufacturing defect, that's the manufacturer's responsibility. But if it fails because the contractor didn't properly seal the wax ring, that's workmanship and should be covered under their warranty.

Make sure your contract specifies exactly what the workmanship warranty covers, how long it lasts, and the process for making claims. Good Ottawa contractors will return promptly to address legitimate warranty issues. Red flags include contractors who won't put warranty terms in writing, offer unusually short warranty periods (less than 1 year), or have no local address for warranty service.

For major renovations in Ottawa, also ask about the Tarion Warranty Corporation coverage if you're dealing with new home construction or major additions. While most renovation work isn't covered by Tarion, some larger projects may qualify.

When hiring contractors through the City of Ottawa permit process, ensure your contractor carries proper WSIB coverage and liability insurance - this protects you if warranty work results in additional damage. You can verify WSIB clearance at wsib.ca/clearances.

Always document any warranty issues with photos and written notice to your contractor. Keep copies of all warranty communications. If disputes arise, contact the Ontario Consumer Protection office or consider mediation through the Better Business Bureau before pursuing legal action.

The key is getting warranty terms clearly defined in your contract before work begins - not trying to negotiate coverage after problems appear.