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Is there warranty protection for home renovations in Ontario?

Question

Is there warranty protection for home renovations in Ontario?

Answer from Construction Brain

Yes, Ontario has specific warranty protection for home renovations, but it depends on the type of work and contractor you hire.

Under Ontario's Consumer Protection Act, homeowners get automatic warranty coverage for renovation work that costs more than $50. Here's what you're protected by in Ottawa and across Ontario:

Statutory Warranty Requirements

All renovation contractors in Ontario must provide a one-year warranty on their workmanship. This covers defects in the actual construction work, not normal wear and tear. The warranty starts from the date of substantial completion of your project.

For major structural work (foundations, load-bearing walls, roofing systems), contractors must provide a seven-year warranty against major structural defects. This is particularly important for Ottawa homeowners doing additions or significant renovations where structural integrity is involved.

What's Covered vs. What's Not

The warranty covers faulty workmanship - things like improperly installed flooring, poorly fitted cabinets, or electrical work that doesn't meet code. It does NOT cover normal wear and tear, damage from misuse, or problems with materials that were supplied by you as the homeowner.

If you're having electrical work done in Ottawa, remember that ESA (Electrical Safety Authority) inspections provide an additional layer of protection. Any electrical work that passes ESA inspection comes with the assurance that it meets Ontario Electrical Safety Code standards.

Getting Your Warranty in Writing

While the statutory warranty exists automatically, smart Ottawa homeowners should always get warranty terms spelled out clearly in their contract. Many reputable contractors offer warranties that exceed the minimum requirements - sometimes 2-5 years on workmanship.

When reviewing contracts with Ottawa contractors, look for specific warranty language that covers both materials and labor. Make sure the warranty explains exactly what's covered, how to make a claim, and who pays for repairs.

What to Do If You Have Warranty Issues

If problems arise within the warranty period, contact your contractor in writing first. Keep detailed records of all communications. If the contractor won't honor the warranty, you can file a complaint with Consumer Protection Ontario at ontario.ca/consumer or call 1-800-889-9768.

For disputes over $35,000, you might need legal assistance. For smaller amounts, Small Claims Court in Ottawa (located at 161 Elgin Street) handles construction disputes up to $35,000.

Red Flags to Avoid

Be wary of contractors who won't provide written warranty information, claim their work doesn't need warranties, or pressure you to waive warranty rights. Legitimate Ottawa contractors understand warranty requirements and build them into their pricing.

Also watch out for contractors who demand full payment upfront - Ontario's Construction Lien Act allows you to hold back 10% of the contract price for 60 days after substantial completion, which provides additional protection beyond warranties.

Always verify your contractor's WSIB clearance and insurance coverage through wsib.ca/clearances, as warranty claims can become complicated if the contractor isn't properly insured.

The key is working with properly licensed, insured contractors who understand Ontario's warranty requirements and stand behind their work with clear, written warranty terms.

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