How do I handle a contractor who keeps changing their quote?

A contractor who keeps changing their quote is a major red flag in Ottawa's construction market - this often indicates poor project planning, scope creep tactics, or potential fraud.

In Ontario, contractors are legally bound by written estimates once you've accepted them, but verbal quotes offer little protection. Here's exactly how to handle this situation and protect yourself:

Document Everything Immediately

Start creating a paper trail right now. Email the contractor asking for clarification on the quote changes in writing: "Can you please explain in writing why the quote has changed from $X to $Y?" Keep all text messages, emails, and take notes with dates of any phone conversations. Under Ontario's Consumer Protection Act, you have rights regarding written estimates that contractors must honor.

Demand a Detailed Written Breakdown

Tell the contractor you need a comprehensive written quote that includes specific line items for materials, labor, permits, and any potential additional costs. A legitimate Ottawa contractor should provide this without hesitation. The quote should specify exactly what work is included and what might trigger additional charges. If they refuse to provide detailed written estimates, walk away immediately.

Understand Legitimate vs. Suspicious Changes

Some quote changes are legitimate - discovering structural issues during a renovation, City of Ottawa permit requirements that weren't initially apparent, or material price increases on long-delayed projects. However, red flags include: vague explanations like "costs went up," pressure to sign quickly, dramatic increases without clear justification, or changes that happen after you've already paid a deposit.

Check Their Licensing and Insurance Status

Visit esasafe.com/contractor-locator to verify electrical contractors, tssa.org for gas/HVAC work, and confirm their WSIB clearance at wsib.ca/clearances. Scam artists often use quote manipulation as part of larger fraud schemes. Legitimate licensed contractors in Ottawa typically provide stable, professional estimates because their reputation depends on it.

Know Your Legal Protections

Under Ontario's Construction Act, you're entitled to hold back 10% of payments for 60 days after project completion. Never pay large amounts upfront, regardless of quote changes. If you've already signed a contract, the contractor generally cannot increase costs without your written agreement to scope changes. Contact the Ontario Consumer Protection office at ontario.ca/consumer if you suspect fraudulent practices.

Get Second Opinions from Ottawa Contractors

Before accepting any quote changes, get estimates from other local contractors. Call City of Ottawa Building Code Services at 613-580-2424 to understand what permits and inspections your project actually requires - contractors sometimes inflate quotes by claiming unnecessary permit work.

When to Walk Away

If quote changes exceed 20% of the original estimate without clear justification, if the contractor pressures you to decide immediately, or if they demand significant additional payment before explaining the changes, terminate the relationship. A reputable Ottawa contractor will understand your concerns and provide transparent explanations.

Contact Consumer Protection Ontario immediately if you suspect fraud, and consider reporting to the Better Business Bureau. Remember, legitimate contractors want happy customers and referrals - they'll work with you to resolve quote concerns professionally.