How do I file a WSIB complaint against a contractor?

If you need to file a WSIB complaint against a contractor in Ottawa, you'll typically contact WSIB's Prevention Office at 1-877-202-0008 or file online through wsib.ca, though the specific process depends on whether it's about workplace safety violations or coverage issues.

Understanding WSIB Complaints in Ontario

WSIB complaints generally fall into two categories: workplace safety violations (if you witnessed unsafe practices) or coverage/compliance issues (if you suspect the contractor doesn't have proper WSIB coverage). Both are serious matters that can affect your project and liability.

For safety violations, you can file anonymously through WSIB's Prevention Office. This might include situations where you observed workers without proper safety equipment, unsafe scaffolding, or hazardous work practices on your property. WSIB takes these reports seriously and will investigate.

For coverage issues, this is more common for Ottawa homeowners. If you discover your contractor doesn't have valid WSIB coverage, you could be liable for workplace injuries on your property. You can verify any contractor's WSIB status at wsib.ca/clearances before hiring, but if you discover issues mid-project, reporting helps protect other homeowners.

Step-by-Step Process for Ottawa Residents

Start by gathering documentation: photos of unsafe conditions, your contract, the contractor's business information, and any communication about WSIB coverage. Having the contractor's business name, address, and registration number helps WSIB investigate effectively.

Contact WSIB's Prevention Office at 1-877-202-0008 or file online at wsib.ca. Explain whether you're reporting safety violations or coverage concerns. Be specific about dates, locations (include your Ottawa address), and what you observed or discovered.

If this relates to a current project, also contact the City of Ottawa Building Code Services at 613-580-2424. They can coordinate with WSIB if there are permit compliance issues related to the safety violations.

What Happens After Filing

WSIB will investigate legitimate complaints, which may include site inspections, reviewing the contractor's coverage status, and potentially issuing orders or fines. They'll typically follow up with you about the investigation's outcome, though specific details may be confidential.

For coverage issues, WSIB may require the contractor to obtain proper coverage or face penalties. This protects you from liability and ensures the contractor meets Ontario's legal requirements.

Protecting Yourself Going Forward

Always verify WSIB clearance certificates before hiring any contractor in Ottawa. Request current certificates and verify them online at wsib.ca/clearances. Legitimate contractors readily provide this documentation and understand it's required for most residential work in Ontario.

If you're dealing with an active safety situation, don't hesitate to also contact Ottawa Fire Services (613-580-2857) or Ottawa Public Health (613-580-6744) if there are immediate hazards affecting your property or neighborhood.

Remember, filing a WSIB complaint isn't just about your situation - it helps protect other Ottawa homeowners from potentially dangerous or non-compliant contractors. The system works best when residents report legitimate concerns promptly and with proper documentation.