How do I file a complaint against a contractor in Ottawa?

If you need to file a complaint against a contractor in Ottawa, your options depend on the type of work and issue involved - Ontario has several regulatory bodies and consumer protection agencies that handle different aspects of contractor disputes.

Start with the Licensing Authority

For electrical contractors, file complaints with the Electrical Safety Authority (ESA) at 1-877-372-7233 or through their online complaint portal at esasafe.com. ESA investigates unlicensed electrical work, safety violations, and can issue orders for corrections.

For gas and HVAC contractors, contact the Technical Standards and Safety Authority (TSSA) at 1-877-682-8772 or file online at tssa.org. TSSA handles complaints about improper gas installations, HVAC safety issues, and certification violations.

Consumer Protection Ontario

For broader contractor disputes involving fraud, misleading advertising, or contract violations, file a complaint with Consumer Protection Ontario through ontario.ca/consumer or call 1-800-889-9768. They investigate violations of the Consumer Protection Act and can take enforcement action against contractors who violate Ontario's consumer protection laws.

City of Ottawa Building Code Services

If the work violates building codes or was done without required permits, contact City of Ottawa Building Code Services at 613-580-2424. They can investigate unpermitted work, code violations, and issue orders to bring work into compliance. This is particularly important for structural, plumbing, or HVAC work that affects safety.

Better Business Bureau and Professional Associations

File complaints with the Better Business Bureau (BBB) serving Ottawa at bbb.org - while not regulatory, BBB complaints become part of a contractor's public record and can pressure resolution. If your contractor belongs to professional associations like the Ottawa Construction Association or Ontario General Contractors Association, file complaints there as well.

Small Claims Court Option

For monetary disputes under $35,000, consider Small Claims Court through ontario.ca/smallclaims. This is often the most effective route for getting compensation for poor workmanship, incomplete jobs, or overcharging. Court filing fees range from $102-$500 depending on claim amount.

Document Everything First

Before filing any complaint, gather all documentation: contracts, invoices, photos of work, correspondence, and payment records. Take detailed photos showing any defective work or damage. This documentation is crucial for any complaint process or legal action.

What to Include in Your Complaint

Clearly state the contractor's full business name, license numbers (ESA, TSSA, WSIB), the work performed, specific problems, financial losses, and what resolution you're seeking. Include dates, addresses, and contact information for all parties involved.

Timeline Matters

File complaints promptly - most regulatory bodies have time limits for investigations. ESA and TSSA complaints should be filed within 2 years of the work completion, while Consumer Protection Ontario complaints have various timelines depending on the issue.

Remember that some issues may require multiple complaints to different agencies. For example, unlicensed electrical work might need complaints to both ESA (for the safety violation) and Consumer Protection Ontario (for the business practice violation).