How do I file a complaint against a contractor in Ontario?

If you need to file a complaint against a contractor in Ontario, your options depend on the type of work and whether they're licensed - start with the relevant licensing body, then escalate to consumer protection agencies if needed.

Licensed Trade Complaints in Ottawa/Ontario

For electrical contractors, file directly with the Electrical Safety Authority (ESA). Call 1-877-372-7233 or submit online at esasafe.com. ESA investigates unlicensed electrical work, code violations, and safety issues. They can issue orders, fines, and suspend licenses.

For gas technicians and HVAC contractors, contact the Technical Standards and Safety Authority (TSSA) at 1-877-682-8772 or through tssa.org. TSSA handles complaints about unsafe gas work, improper installations, and certification violations.

General Contractor Complaints

Since Ontario doesn't license general contractors, file with Consumer Protection Ontario at 1-800-889-9768 or ontario.ca/consumer. They handle contract disputes, fraud, and unfair business practices. Document everything - contracts, payments, communications, and photos of poor workmanship.

Ottawa-Specific Resources

Contact the City of Ottawa Building Code Services at 613-580-2424 if the work violates building codes or permits weren't obtained when required. They can issue stop-work orders and require corrections.

For payment disputes or liens, consult the Construction Act (formerly Construction Lien Act). You have specific rights regarding holdbacks and can file a lien against the property if not paid for legitimate work.

What You'll Need

Gather your contract, proof of payments, photos of the work, all correspondence, and any permits or inspection reports. Be specific about what went wrong - poor workmanship, code violations, abandonment, overcharging, or safety issues.

Small Claims Court Option

For disputes under $35,000 in Ontario, consider Small Claims Court. This is often effective for contract breaches, incomplete work, or property damage. The filing fee is around $100-200 depending on the claim amount.

Better Business Bureau

File with BBB Serving Ottawa at bbb.org. While they can't force resolution, many contractors will respond to maintain their rating.

Protection Tips

Always verify WSIB clearance certificates and proper insurance before hiring. Check ESA licensing at esasafe.com for electrical contractors and TSSA certification for gas work. Never pay large amounts upfront - Ontario's Construction Act allows 10% holdback for 60 days after completion.

The key is acting quickly and using the right channel based on the trade and specific issue. Licensed trades have stronger oversight, while general contracting complaints rely more on consumer protection laws.